Seven services are operational. One — Starlink at Ughelli Hub — is degraded and Tayo is on the phone with SpaceX support. Six hub tablets have checked in within the last 15 seconds. Battery levels across the network average 78%. The lights stay on so that the elder keeps her appointment.
● PARTIAL DEGRADATION · 1 SERVICE
Uptime · 30d
99.8%
Incidents · 30d
8 resolved
Avg MTTR
1h 44m
§ 01 · Service status
Eight services, live state.
1 degraded · 7 operational Probes every 60s
Starlink · hub uplink
● degraded
Ughelli p95 latency 412 ms
Telehealth platform
● operational
WebRTC relay · 100% sessions established
Payments · Stripe
● operational
0 failed charges · 30d
SMS · Twilio
● operational
99.98% delivery · 30d
WhatsApp Business API
● operational
Template approval queue clear
Video · daily.co
● operational
Avg call quality 4.7/5
Pharmacy API
● operational
RX round-trip < 80 ms
Lab API
● operational
Results webhook firing
§ 02 · Active incidents
What we are working right now.
1 active · P2 Latest updates below
P2
Starlink degradation · Ughelli Hub
INC-2026-0412
◈ 3:09 PM WAT
Called Starlink support. Reference #SX-4412. They see elevated sky-obstruction on our tracker — investigating.
◈ 2:48 PM WAT
Mitigation: routed Ughelli consults to Effurun hub for next 2 hours. 6 appointments moved, patients notified.
◈ 2:32 PM WAT
Confirmed p95 at 412 ms (baseline 38 ms). Video sessions degrading. Moving to P2.
◈ 2:15 PM WAT
Alert triggered by NOC latency probe. On-call Tayo paged.
§ 03 · Last 30 days
Incident timeline.
1 active · 5 resolved · 1 planned Auto-archived after close
Solar + battery auto-switch within 200 ms. Battery runs ~8 hr @ 70% load. NOC probe pings every 60s; if missed, text hub manager and begin fuel-gen dispatch.
Open full runbook →
§ Network
Hub · Starlink outage
Failover to 4G modem (included in kit). Bandwidth drops 10x — prioritise voice, disable video. Re-point dish after 30 min if no recovery.
Open full runbook →
§ Vendor
API · external provider down
Circuit breaker opens after 5 failures. User messaging: 'Service degraded — we'll retry automatically.' Incident auto-opened at P3; escalate to P2 after 30 min.
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§ Clinical
Tablet · EHR unresponsive
Hard reboot (hold power 10s). If loop persists, reset to factory image via MDM. Nurse falls back to paper intake + scan at shift end. Ships replacement kit in 48 hr.
Open full runbook →
§ Supply
Drug · controlled substance mismatch
Pause dispense. Pharmacist + HQ co-sign required before escalation to NDLEA. Audit log exported within 24 hr.
Open full runbook →
The best incident is the one that never became one.
The NOC exists so that Nurse Mary does not notice Starlink degraded, an elder patient does not miss his televisit, and the diaspora daughter in Dallas does not wake up to a failure email. When something breaks — and it will — we've already written the page about how to fix it.